1. Order Cancellations
You may cancel your order at any time before it has been dispatched by contacting our customer support team at support@toyblox.store. Once an order has been shipped and handed over to the courier partner, it cannot be cancelled directly and must follow our return process upon delivery.
2. Damaged, Defective, or Incorrect Items
We take quality and packaging seriously. If you receive an item that is damaged during transit, defective, or different from what you ordered:
- Please notify us within 48 hours of receiving the shipment at support@toyblox.store.
- Include your Order ID (e.g., ORD-XXXXXX) and clear photos or a short video of the damaged product and parcel box.
- Our team will inspect the issue and promptly arrange a free replacement or a full refund.
3. Return & Replacement Process
To be eligible for a return or replacement:
- The product must be in its original condition, unused, and with all original packaging, accessories, and tags intact.
- Our support team will coordinate reverse pickup with our courier partner whenever feasible for your pin code.
4. Refund Timelines & Mode
Once your returned item is received and inspected at our fulfillment center:
- Online Payments (Prepaid): Refunds will be credited back to the original payment source (Card, UPI, or Net Banking) within 5 to 7 business days.
- Cash on Delivery (COD): Refunds will be transferred via direct bank transfer (IMPS / NEFT) or UPI to the account details provided by the customer within 3 to 5 business days after verification.
5. Need Help?
For any refund, replacement, or cancellation inquiries, please reach out to our dedicated support team at support@toyblox.store.